---
title: FAQs
date: 2026-06-19T13:28:00+09:30
author: Aspen
canonical_url: "https://aspengroup.com.au/holidays/faqs"
section: Sitemap
---
##  Your questions, answered. 

 

 

If you need more help or have a question relating to a specific park, don't hesitate to get in touch

 

 

       How do I make a booking? We recommend that you book direct with us for best rate via our book now button on the website.

 

 

 

 

       Can I change or cancel my booking? Yes, you can. Changes and cancellations are subject to our cancellation policy, so please refer to our terms and conditions for full details.

 

 

 

 

       What time is check-in and check-out? Check-in and check-out times vary between our holiday parks and accommodation types. Your specific check-in and check-out times will be provided in your booking confirmation. If you have any questions about arrival or departure times, please contact the park directly.

 

 

 

 

       What is the cancellation policy? Cancellation policies vary depending on the park, accommodation type and booking conditions. Please refer to our cancellation policy for full details, including applicable notice periods, fees and refund conditions.

 

 

 

 

       How many parks are there and where are they located? Aspen Holidays operates six holiday parks across Australia, with locations in some of Australia’s most popular holiday destinations. Explore our holiday parks page to discover each location, accommodation options, facilities and things to do nearby.

 

 

 

 

       Are pets allowed? Yes, there are pet friendly options at all parks, but not all accommodation options are pet friendly so make sure to check our page for details or contact our friendly park staff for confirmation.

 

 

 

 

       What types of accommodation does Aspen Holidays offer? Aspen Holidays offers a range of accommodation options to suit different travel styles and budgets, including cabins, villas, motel rooms, holiday homes, and powered and unpowered sites. Accommodation options vary between parks, so we recommend visiting the individual park pages to view available accommodation and facilities.

 

 

 

 

       Is there a membership option? We do not currently have a membership option set up at Aspen Holidays. However, sign up to receive our newsletter updates and you will be the first to find out when we do.

 

 

 

 

       How do I enquire about a group booking? Aspen Holidays offers accommodation options for a range of group stays, including corporate groups, sporting groups, school groups, family gatherings and other organised events. Visit our groups and events page for more information, or contact our team to discuss your requirements.